How are fees paid?
Some residents who live in the home pay their own fees and others pay their fees through their local authority. After the fees have been paid they are left with a personal allowance to spend as they wish.
Can you tell me about meals?
Meals are varied, and favourite dishes, special diets and cultural requirements can be catered for. All food is freshly bought, and very little tinned food is used. Residents are encouraged to eat in the dining rooms but may eat in their own room if this is their choice. Tea, coffee, other hot drinks and snacks are available 24 hours a day. Where possible visitors are catered for.
Do you accept pets?
Whilst we acknowledge the fact that many people have pets for company during their lifetime and that they may wish to bring an animal with them when they move, the management has a responsibility to all residents regarding health and safety and to their choice of whether to have animals in the home. This is not to say that we don’t permit pets, the manager will however treat each case dependent on the need and number of pets already in the home.
Can friends and relatives visit?
Friends and relatives are always welcome to visit, but there are protected mealtimes in place. We feel it is vital to retain contact with friends and family outside the home environment. For those people who don’t have family members either to visit or assist them with their personal affairs then the home operates an advocacy service with Age UK.
What happens with medication?
If a resident wishes to self-medicate and is safe to do so, then all help and advice is given. Otherwise all drugs will be managed by the staff and dispensed and ordered for them under the instructions of the Doctor. Any resident may request to see a doctor in private if they wish. Relatives are asked of their wish to provide homely remedies these must be discussed first with the home manager.
Can you accommodate resident’s religious beliefs?
Residents may attend religious services either within or outside of the home, as they desire. If a service is outside of the home the resident should, if necessary and where possible, arrange for transport and accompaniment with friends or relatives. In the event of this not being possible, care staff may accompany residents on specific occasions if staffing levels permit. Residents have the right to meet clergy of their own denomination at any time. If they require, a private room this will be made available for such meetings.
What happens if a resident wants to leave or temporarily vacate?
If a resident wishes to be discharged from the home, then four weeks notice must be given of this intention, or four weeks paid in lieu of notice. These conditions are waived during the six weeks trial period. If a resident temporarily moves out of the home (for example to receive hospital treatment) the bed is retained for a period of six weeks at 80% of the normal cost of the room until the person either returns home or gives up the room.
What happens in the event of bereavement?
In the unfortunate event of bereavement, the family can expect every possible support and consolation from staff. Whereas the next of kin usually make funeral arrangements, staff can be relied upon to assist and explain what is required if in any doubt, where there is no next of kin, the staff will attend to the necessary arrangements.